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For our joint protection calls may be recorded and monitored.
Insurers and their agents share information with each other to prevent fraudulent claims and to assess whether to offer insurance, including the terms, via the Claims and Underwriting Exchange Register operated by Insurance Database Services Ltd.
Lists of participants are available on request. In dealing with your application this register may be searched.
In the event of a claim, the information you have supplied and the claim form, together with other information relating to the claim, will be put on the register and made available to participants.
Your policy details will be added to the Motor Insurance Database (MID), run by the Motor Insurers Information Centre (MIIC).
This may be consulted by the Police in order to establish who is insured to drive the vehicle.
If you are involved in an accident, (in the UK or abroad), other UK Insurers, the Motor Insurers Bureau and MIIC may search the MID to ascertain relevant policy information. Persons with a valid claim in respect of a road traffic accident (including citizens of other countries) may also obtain certain information which is held on the MID. You can find out more about this from your Insurer, or at www.miic.org.uk
The files of Europa Group Limited are confidential. We reserve the right not to discuss matters relating to clients insurances with any person other than the client or his/her legal representatives.
As part of our role and service we will from time to time need to collect personal data which might on occasions be deemed personal sensitive data. Europa Group Limited is registered with the Information Commissioner as a Data Controller and Processor.
We will abide by the stated principles of the Data Protection Act at all times. These can be viewed on the Information Commissioners website www.dataprotection.gov.uk.
We will only use and disclose the information we have about you in the normal course of arranging and administering your insurance. We may also use this information to inform you about other products and services which we feel may be appropriate to you.
Under the Data Protection Act you are entitled to request a copy of the personal data that we hold about you by writing to the Data Protection Officer, Europa Group Limited, Europa House, Midland Way, Thornbury, BS35 2BS.
If you provide us with your email address we will use our best endeavours to ensure the secure transmission and receipt of communications and to verify the authenticity and integrity of all communications sent via email.
We may communicate with you or reply to communications using this form of media unless you instruct us not to do so.
Requests for cover or amendments in cover by email will be legally binding and will be accepted to effect cover or amend the terms of cover on policies and contracts arranged.
Personal information provided by clients, including information of a sensitive nature, may be retained on manual and/or computer records and/or by other means and will not be disclosed to other parties except to our Auditors and any other organisation allowed access under statute or exercising their legal entitlement to such access.
You are entitled to a copy of such information and, where appropriate, to have such data corrected or erased.
We keep records of our business transactions for at least six years.
For further details about our Privacy Policy or if you would like access to your record please contact us.
